Passengers have been shuffled between hotels in Cancun and paying for cabs themselves as they wait for transport after their flight to Canada was cancelled.
The Canadian PressPassengers await transport at the airport in Cancun, Mexico, in the early hours of Christmas Day, after their delayed flight home to Canada was cancelled.
"We just want to go home," said Tess Friedenberger, who was scheduled to fly home to Calgary on Dec. 22 aboard a Sunwing flight from Mexico. "There is no help and there's no one who we can really trust at this point," she said. "We're pretty much fending for ourselves." In the meantime, she and her fellow passengers have been shuffled by Sunwing between hotels in Cancun, paying for cabs themselves to get there, she said. The second hotel they arrived at didn't know they were coming and had no rooms booked for them, she said. People slept in the hotel lobby until finally they were given a bed.
Sunwing said in tweets on Dec. 22, 23 and 24 that it had cancelled flights because of the severe wintry weather conditions in various parts of the country. Friedenberger said she understands that bad weather can wreak havoc, noting: "We're Canadians." "We're trapped here," she said, adding that she, too, has not received any word from Sunwing on when they might get home.
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