Prepaid electricity meters must be upgraded to the KRN2 configuration and customers are urged to verify if their upgrade is complete
.Electricity service providers have confirmed that prepaid meters must be upgraded by 24 November.
The upgrading of the meters and the software used is similar to that of a mobile phone update, states City Power.“The conversion from KRN1 to KRN2 is crucial for several reasons, including making sure that customers move away from old conventional meters to smart or semi-smart meters,” confirmed City Power spokesperson Isaac Mangena.
Units loaded before 24 November will be carried over, by no new units can be loaded if the meter has not received the update. Contact our call centre: For immediate assistance, you can reach out to City Power’s call centre toll-free number on 0800 202 925. Our representatives are available to help you confirm the status of your meter.
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