Here's how to lift and strengthen employee morale in an uncertain time:
As James K. Harter, Ph.D., Gallup’s chief scientist of workplace management and well-being,, at the height of the financial crisis: “In good times, employee engagement is the difference between being good and being great. In bad times, it’s the difference between surviving and not.”
In a typical office setting, it can be fairly obvious to see signs of low morale — changes in body language such as sluggishness or boredom at in-person meetings, for example. Or you may catch wind of more watercooler chat or whispers among colleagues. Increased pessimism about the company’s performance or future prospects or criticism over management’s approach to the current crisis
Reiterate that the company’s mission and values continue to guide the organization. Explain how they provide the foundation for the changes and hard decisions the business has made and is making.During normal times, you’d put solid internal communication front and center in managing any major business implementation or pressing initiative. Now, that’s even more important: The COVID-19 pandemic is obviously much more disruptive than a new business system implementation or compliance mandate.
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