According to a press statement released by Comair, the company’s employees and customers who had bookings or were owed refunds will now become creditors of the company
Customers will be concurrent creditors, which means customers due refunds will only receive payment if there are funds left after paying costs and preferential creditors. However, there are various ways that customers can obtain a refund depending on the airline and depending on how they booked their flights.For those customers who had booked local British Airways flights, the British Airways Booking with Confidence Policy will apply. This means that tickets will either be refunded or rebooked.
Kulula customers who booked using their Visa, American Express or Mastercard could qualify for a refund under the chargeback rules. When you use your card for transactions, you qualify for chargeback rights if merchants don’t deliver goods and services. Nedbank has confirmed that “impacted clients who were not able to fly and purchased tickets using a payment card, branded with a Visa, Mastercard or an American Express logo, may contact their bank to log a dispute. Clients have the right to an immediate chargeback following the granting of the liquidation order”.Absa customers who booked Comair tickets via their cards can email [email protected] to assist with the chargeback process.
To avoid any delays in processing a refund, we encourage our customers to immediately upload a copy of their flight booking confirmation. Customers can chat to a SecureChat agent for further assistance. “Any Vitality member who is a Discovery bank client and booked a discounted flight departing from June 1 2022 onwards that has been cancelled due to this issue, Discovery bank will automatically refund the amount spent on that flight into the Vitality member’s Discovery bank account by close of business on June 10. This refund process is automatic, so no action is required from members.”
According to a press statement, after entering business rescue, Comair was able to start flying again when the Comair Rescue Consortium invested R500 million for a 99% share of the equity in the company at the time.
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