Here's how the chain continues to dominate.
The restaurant has been staffed to the necessary levels needed in order to manage higher volumes., but they also make life easier for the company's servers, which has likely contributed to increased staffing levels. For instance, the aforementioned Roadhouse Pay allows customers to pay at their table without waiting for a server and enables restaurants to turn tables faster.
This increase in labor is an important component when it comes to maintaining positive guest counts, executives noted on the earnings call. "We've seen an increase [in staffing] and turnover is going down and we know the quality of people hired and retention is going to increase our productivity and that will help drive down our labor percentage, which is what we are working on right now," said
."As our staffing levels have come up and we get the tenure and people are more experienced, productivity goes up and they become more efficient and faster, all of that leads to stronger traffic," she added.
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