'By recruiting and training individuals from underprivileged communities, GCO is making an impact where it matters most'
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.“By recruiting and training individuals from underprivileged communities, GCO is making an impact where it matters mostSouth Africa’s Business Process Outsourcing industry is a dynamic sector and is increasingly becoming a crucial player in global markets.
What is especially worth noting is the extent to which South Africa stands out in the global BPO industry due to its leadership in impact sourcing. Global Connect Outsourcing’s own impact sourcing initiative is focused on recruiting and training individuals from underprivileged communities in South Africa. The programme was established by the company to effectively address social inequality and to build a diverse and inclusive workforce, able to provide clients with world-class customer experience solutions.
While automation can lead to job displacement, it also necessitates the development of specialised skills, fostering a more skilled workforce adept at managing advanced technologies. Balancing automation with growing local employment levels will be crucial. Overall, however, the integration of AI and automation will significantly enhance the industry’s market attractiveness.
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