Here's the method Chick-fil-A workers use to keep their cool with angry customers
, workers are trained on how to handle unsatisfied customers by listening and apologizing to them, according to training documents obtained by Insider. Workers are told to focus on de-escalating tough situations using the HEARD model. The model is frequently credited to the Walt Disney Company and is used by other large companies. Chick-fil-A's workers are also trained on the brand's core values, like its commitment to saying"my pleasure," according to the training documents.
The HEARD model can help Chick-fil-A workers turn"a negative experience into a positive moment" as workers try to"recover unsatisfied guests," the document says, adding:"We all wish we could serve our guests perfectly every time, but unfortunately, things happen. We are all human and will make mistakes, and our guests may be unsatisfied with their experience for reasons outside of our control."Apologize with,"I'm sorry.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Core Scientific Bankruptcy Judge Approves Transfer of Over $20M of Equipment to Its Exclusive Energy NegotiatorA bankruptcy judge approved a settlement between Core_Scientific and its exclusive energy negotiator that involves the transfer of over $20 million worth of equipment. egreechee reports
Read more »
Core Scientific to transfer $20M of equipment to settle bankruptcy disputeThe judge in the Core_Scientific bankruptcy case has allowed the crypto miner to transfer millions worth of equipment to its energy provider Priority Power to quash a payments dispute.
Read more »
Blackberry selling non-core patents to Malikie as it terminates earlier deal with CatapultBlackBerry Ltd. stock is up 6.1% in premarket trades Tuesday after the mobile device maker said it agreed to sell about 32,000 non-core patents and patent...
Read more »
Theoretical Foundations of Nanoscale Quantum DevicesQuantum engineering meets nanoscale data processing: Unleashing the power of light-driven conductivity control
Read more »
How Richardson is attracting Dallas restaurants and ‘entering into a new era’Richardson's Core District is attracting restaurants from areas like Deep Ellum and downtown Dallas.
Read more »