With AI forecast to contribute up to $220-billion/year to Africa’s GDP, businesses that fail to adapt risk falling behind.
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AI-driven solutions are emerging as the driving force to address this imbalance, offering efficiency, cost savings and improved customer satisfaction.Business enterprises have moved beyond basic chatbots, which primarily served to engage customers and collect data. Their focus now is on adopting AI-powered solutions that enhance customer service representatives’ effectiveness through autonomous, continuously evolving tools.
“Companies that invest in reskilling and AI-human collaboration will be best positioned to lead the next phase of customer service innovation.”South African businesses must ensure compliance with the Protection of Personal Information Act .
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