Artificial intelligence may streamline a form of business communication that’s already super fake.
inbox were jam-packed with AI-generated emails? You may already be on the receiving end of emails written by artificial intelligence, with the help of a human prompter. Austin Distel, a senior director of marketing atAustin smiles as he demonstrates Japer’s knack for email composition. “These are tools in my tool belt that helped me perform faster, but also better,” he says before sharing that he often uses generative AI to rewrite work emails so they sound like Jerry Seinfeld.
Will major email providers, like Gmail and Outlook, roll out additional AI-powered features to help you breeze through an overstuffed inbox? Aparna Pappu, a vice president and general manager at, mentions multiple ways the company uses AI to assist people when writing messages and detecting spam. In a statement sent to WIRED over, well, email, her attitude on generative AI mirrors most of the messaging coming from Google on the topic: excited, albeit cautious.
“We are in a new era of AI where large language models have the power to take that helpfulness to the next level,” writes Pappu. “We know it’s essential that this work is done with the utmost care for safety, quality, and groundedness.” Businesses who use Microsoft’s customer relationship management system,
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