'DRAINED' update -- Some of you have contacted KPRC 2 about the water bills you’ve received this week. We started looking into it and learned it’s a bigger issue that Houston Public Works addressed last night. KPRC2Amy
– Some of you have contacted KPRC 2 about the water bills you have received this week. We started looking into it and learned it’s a bigger issue that Houston Public Works addressed last night.
Claudia Lara emailed us about a bill she got for $23,000. Lara told us, like several other customers, that when she called the Houston Water Department a representative told her that her meter was replaced, and it may have caused this error. She lives in the Sagemont area. But she’s not alone. We reached out to ask the city about people who live in the I-10 Eldridge area in the Energy Corridor. A Houston Public Works spokesperson said that the water department replaced about 500 electronic reading devices in that area over the last few weeks.Public works message about high water bills
“Houston Public Works is aware of a dramatic increase in water bills after the installation of new electronic reading devices on water meters for customers along I-10 & Eldridge Parkway in West Houston. We are investigating the situation & working to resolve it asap.” If you have received one of these bills that you don’t think you owe you should call the water department to challenge that bill. You should also email them so you can save your communications with the city.
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