'You get this bill, and it's like, what do you do? ' Ricardo Naranjo said after the city warned of high bills when devices used to send water usage data were replaced due to underreporting numbers.
had recently been replaced in 500 homes in that area, and that a potential manufacturer-based glitch in the new devices was to blame for higher bills.
They said they were investigating how those usage amounts could result in swings worth thousands of dollars to customers. Naranjo said a neighbor notified him that the city was at his home, so he came to talk to the technician to prove there was no leak inside his house. ABC13 asked the City of Houston about Naranjo's side of the story, but they told us a state confidentiality law would require us to jointly complete paperwork with the family to obtain the information on what services have been performed at their home in recent weeks.
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