Savioke's Relay Plus robots take on simple tasks such as providing room service, free up hotel staff to focus on more important tasks especially during a crunch, CEO Steve Cousins told FOX Business.
Savioke Relay Plus robots take on simple tasks such as providing room service, freeing up hotel staff to focus on more important tasks especially during a labor crunch, CEO Steve Cousins told FOX Business. The robot's job is fairly straightforward: to deliver items from the front desk to guest rooms. They're not a replacement for workers but an added "arsenal" that hotels, especially during the pandemic, can rely on for extra support, according to Cousins.
"It's much more valuable for the front desk staff to be checking people in than to be running stuff up to a room," Cousins said. "If the hotel manager has to come out and help you do deliveries, they're not selling rooms, which is their primary job." The robots, which are available 24/7, essentially "enable service staff to spend more time with customers and heighten employee job satisfaction," he added. The company deployed an earlier version of the robots, named Relay, in 2014, but they weren't able to use the elevators by themselves. It was a roadblock Cousins said the company had overcome with their latest version, the Relay Plus, which can handle pushing the elevator buttons. The newer version launched in December.
The general manager of the Dream Hollywood hotel in Los Angeles, Vaughn Davis, said their room service revenues have more than doubled in the past year and a half. "By taking over the low-value delivery tasks, our service staff can now concentrate on high-ticket, high-reward deliveries like champagne and special orders," Davis said.
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