Hotel buffets could become a casualty of the guest experience when travel resumes.
Contactless check-in and reduced breakfast buffets are among some of the new measures that will be adopted by Europe’s biggest tour operator, in a strong sign of what’s to come in packaged holiday travel.
“Customer surveys clearly indicate that safety and hygiene will be of paramount importance for holidaymakers after the lockdown,” said Sebastian Ebel, the member of the Group Executive Board responsible for Holiday Experiences, in a statement. To minimise contact, online check-in will become widely available via the hotel website or smartphone. Guests will be required to respect physical distancing and tables at hotel restaurants will be spaced accordingly.
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