Toronto’s 911 system is dealing with some major challenges, an audit has found.
Toronto’s 911 system is dealing with some major challenges, anA review tabled today at the Toronto Police Services Board meeting revealed almost 14,000 callers in 2021 waited between one and four minutes to speak with an operator depending on the time of day. In some cases, people waited up to 11 minutes to receive assistance. According to 911 service level standards, the goal is to answer 90 per cent of all calls within 15 seconds.
Prepared by the city’s Auditor General Beverly Romeo-Beehler, the Audit of 911 Public Safety Answering Point Operations took a close look at staffing as well as improved information management. It also offered 26 recommendations aimed at strengthening the 911 system “to improve its ability to keep Toronto safe.
“We were not surprised by the AG’s findings, nor do we think our membership will find anything new in these reports,” TPA’s President Jon Reid said.
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