Rental car company Hertz will pay $168 million to hundreds of innocent customers it falsely accused of stealing vehicles. For some customers, it resulted in felony charges and jail time.
Of the company's 25 million rental transactions, 0.014% are reported stolen each year, or about 3,500, the company has said.
Another customer in Florida extended her Hertz rental four times — but the car was reported stolen before the end of the extension period in spite of text message communications with a Hertz employee confirming her plans to return it, court records show. She was jailed for 37 days, separated from her two children and missing her nursing school graduation, the suit said.
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