Travellers complain of long queues, 'total chaos' and 'zero customer service' after the airport asked airlines to cancel 30 flights today.
that terminal 5 was a "disgraceful shambles" after he arrived on Thursday morning to find his flight cancelled.
"We are working hard to ensure everyone has a smooth journey through Heathrow this summer, and the most important thing is to make sure that all service providers at the airport have enough resources to meet demand." Virgin Atlantic said one of their Heathrow to New York return services had been cut in each direction, while Air France, KLM, American Airlines, Delta Airlines, Lufthansa, Aer Lingus, Brussels Airlines and Air Canada are also affected.
Earlier this month, around 5,000 people were hit by Heathrow cancellations because of technical issues affecting baggage. Last week when Heathrow made a similar move, it was for a different reason - because of the knock-on impact of a technical problem with baggage.
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