Agents are not allowed to approach flat sellers on the HDB Flat Portal to offer their services.
SINGAPORE - The Housing Board has warned property agents against approaching flat sellers through its resale listing portal to offer their services, amid a rise in the number of agents applying for HDB Flat Eligibility letters.
“Salespersons are not allowed to approach flat sellers through the HDB RFL services, for example, being able to approach flat sellers because they have an HFE,” the e-mail noted. Sellers have the option to manage their listings independently or appoint property agents. Agents who are not representing any buyer but have obtained an HFE letter to solicit business on the portal could have potentially breached the terms and conditions of using the resale flat listing service.
Property agencies and agents who fail to comply with CEA’s Code of Ethics and Professional Client Care may be subject to disciplinary action, the spokesman said. When contacted, PropNex Realty’s key executive officer Lim Yong Hock said the agency has not been informed of any misuse by its agents, but will not hesitate to refer such cases to CEA.
Another property agent, who wanted to be known only as Ms Wee, said there is a possibility of some agents exploiting the “loophole” and soliciting business after applying for an HFE letter.
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