ViewQwest subscribers can also turn to RouteThis Helps, an app that integrates a self-help diagnostic tool with a Wi-Fi agent support platform.
For connectivity issues that require troubleshooting, ViewQwest’s app
RouteThis Helps enables users to conduct a scan of their network before coming up with a diagnosis and recommended solutions. After downloading the app, users can activate a diagnostic scan using their mobile device. The results are then analysed and compared with millions of home network scans to pinpoint the cause of the Wi-Fi connectivity issues, which can range from poor Wi-Fi coverage to interference from devices. Based on the diagnosis, the app will generate simple steps to help users improve connection.
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