Halvard Totland - Forbes Technology Council

Halvard Totland's stories.

AI as a tool is here to stay and will only see further usage in contact centers, taking on roles within quality assurance, customer experience and even sales.

Beyond a surge in investment, I’ve outlined additional trends to anticipate for AI, particularly conversational AI in the new year.Even with 5 billion people worldwide in possession of a phone, high-quality support via voice channels will be a must-have long into the future.Determining the best course of action when implementing AI comes down to a few key considerations.

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