Complaints lodged against the chain include practices such as the exploitation of elderly customers.
SINGAPORE – A hair salon chain with three outlets is being investigated for suspected unfair trade practices, said the Competition and Consumer Commission of Singapore .
From Dec 1, 2022, to April 22, 34 complaints concerning sales tactics of the outlets were lodged with the Consumers Association of Singapore , said Case president Melvin Yong in a Facebook post on Oct 2. Case had invited the chain’s operator to sign a voluntary compliance agreement to cease unfair trade practices and refund affected customers, but did not receive a response. The matter was subsequently referred to CCCS.
“Business owners and company directors cannot be allowed to perpetuate unfair trade practices by changing business names,” said Mr Yong.
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