Grubhub Adds ‘Common Sense’ Step to Protect Restaurants From Its Unfair Fees

The new step will help to sort out which calls are for orders, which Grubhub charges restaurants for, and which are for questions for the restaurant

Last year, a Philadelphia restauranteuragainst Grubhub, alleging the delivery service charged restaurants for phone calls that weren’t even food orders. Grubhub takes a cut of all its restaurants’ orders, and its phone ordering system sets up a proxy number for each restaurant, which is displayed on its Grubhub delivery page.

Yesterday, Grubhub announced that it would create a new step in the phone ordering process, asking callers to dial #1 for orders and #2 for everything else. The new plan is a result of a New Yorkregarding the fees charged to restaurants by services like Grubhub and Uber Eats, and resulted in the demand that Grubhub hire a third-party evaluator.

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