Cybercrime, problems verifying bank details, interrupted connections: Parliament heard a litany of reasons on Wednesday why payments of the R350 Social Relief of Distress grant are erratic.
Between 7.4 and 7.8 million people are approved for the R350 Social Relief of Distress grant. However, only 85% of them are being paid.
The Postbank said connectivity and network challenges during payment runs had led to failed transactions at ATMs. He said in November 2022, 7,806,571 people were approved to receive the grant, of whom only 6,548,044 were paid.By January 2023, although 7,487,351 were approved, only 6,274,486 beneficiaries were paid.
“Because this is a purely digital system, we have no interaction with the client, so it’s very difficult for us to determine if the person applying with the ID number is the actual person applying for the grant or if someone who has obtained that ID number fraudulently is trying to apply for a grant,” said Van Vrede“This may be due to beneficiaries having punched the wrong number, switched a digit around, or the name and ID don’t match and the verification of the bank account fails.
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