The health insurance firm will use Google’s MedLM generative AI tool to ease the health insurance claim process.
Google Cloud has signed a partnership deal with health insurance firm Prudential to improve the accuracy and efficiency of medical insurance claims using Google’sAccording to a statement, Prudential will use the family of language models to simplify and summarise claim-related documents, including medical reports and invoices, for quicker approvals and pay-outs.
MedLM is used by healthcare organisations to build solutions for doctors, hospitals and other medical providers, to deliver better experiences for healthcare workers and patients.Starting in Singapore and Malaysia, Prudential will use MedLM to analyse documents submitted alongside its health insurance claims, such as diagnostic reports, prescriptions and invoices.
“Prudential’s early tests with MedLM demonstrate that generative artificial intelligence can play a major role in efficiently tackling the growing volume of health insurance claims, resulting in more frictionless processing and a faster turnaround time for customers,” says Arjan Toor, CEO of health at Prudential.
Medlm Prudential Medical Insurance Healthcare Arjan Toor Karan Bajwa Genai Generative AI
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