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and Google Cloud have announced an expanded strategic relationship to develop breakthrough AI-powered products and apps that will improve the customer, agent, and staff experience.
Prudential’s new AI Lab, the first of its type for the Asian and African insurance industries, will be supported by Google Cloud. The lab will focus on tackling business and consumer concerns.“Generative AI represents a significant opportunity to drive innovation in the insurance industry. Our collaboration with Prudential and the launch of its AI Lab will help to reimagine customer experiences, optimize operations, and unlock new growth possibilities.
The Lab will provide Prudential’s 15,000 workers with a new sandbox environment and a step-by-step procedure for developing ideas into scalable AI products and services. This offers access to leading big language models, powerful and secure next-generation AI and data analytics tools, and complete cloud provisioning. The alliance provides a chance to influence the future of AI in life and health insurance.
The Lab, which will be supported by Google Cloud’s extensive expertise in health-focused AI, will first focus on methods to leverage AI to increase access to great healthcare while also assisting agents in providing a smooth and personalized customer experience. The Lab will also focus on applying AI to enhance operational operations, with the objective of providing a better experience for customers, agents, and staff while also achieving new bottom-line efficiencies.
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