The City of Johannesburg is introducing a virtual customer engagement platform to fast-track query resolution for those customers with long outstanding billing queries.
The City of Johannesburg is introducing a virtual customer engagement platform to fast-track query resolution for customers with long outstanding billing queries.
“Customers will receive attention from our team of experts as they log onto Microsoft Teams, choose the specific link for the type of query that they have.”Account and billing queries;Water and electricity metering queries; and“The City of Johannesburg continues intensifying ways to improve customer experience while resolving all outstanding billing queries.
Harris said the initiative seeks to cover 135 wards across Johannesburg, with officials doing walkabouts at all public facilities while listening to and spending time with members of the community. Harris said that, ordinarily, councillors have their hands full with complaints and concerns from residents about the quality of service delivery at municipal recreational facilities. In the past, councillors have been unsuccessful in resolving community issues in their wards due to being inundated with meetings, thus indisposed to the communities they serve.
The 7 to 11 Boots on the Ground programme has numerous spinoffs for Joburg communities, including saving the city money if officials act expeditiously to resolve reported service delivery shortfalls.
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