Be careful what you wish for. That’s the advice I’d have given to big retailers and grocery stores when they decided to go all in with self-checkouts. I’m ...
Customers work the self-checkouts at the Atlantic Superstore on Joseph Howe Drive in Halifax. - Francis CampbellLife in the Victoria Park Homeless Encampment | SaltWireThat’s the advice I’d have given to big retailers and grocery stores when they decided to go all in with self-checkouts.I can almost hear the conversation in the boardroom as they were coming up with the strategy.
It turns out that leaving the customer to do the work at the checkout has also given the customer a chance to play with the system. Did anyone in the boardroom that day wonder about any of this? They are certainly thinking about it now, and many stores are now investing in something called “loss prevention.”
Customers in regular stores have not consented to random checks and stores are not supposed to stop a customer without good reason — like they suspect that a theft has taken place.Consumers know that the price of food has surged well beyond the rate of inflation. People are angry at the Big Food retailers. This might motivate some to get even at the checkout.
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