Hotel chains are the focus of this week's episode, with the spotlight on how the APA Group and Candeo Hotels have recovered their profits after the pandemic by using innovative business strategies.
This week, we focus on Japanese hotels, in particular the APA Group and Candeo Hotels. APA hotels are popular with businesspeople. Each time a new one opens, new features are added. The Candeo hotels are number one in terms of customer satisfaction. They operate on the concept of “a cheap but high-quality four-star hotel”.
APA’s founder is Toshio Motoya, a prominent hotel magnate in the country. In 2022, he decided to step down and hand over the reins to his eldest son, Isshi Motoya, who has implemented several new services. An example is a contactless elevator that responds to one’s hand over the sensor. Mr Isshi also chose to start using an ultra-fine bubble shower that is effective in saving water. Supporting Mr Isshi is the Representative Executive Director Mr Taku.
Our next destination is Utsunomiya City in Tochigi Prefecture, where a branch of the Candeo Hotel has opened in front of Utsunomiya Station. Candeo has 25 branches throughout the country. The hotel in Utsunomiya is popular for its large outdoor bath on the top floor. It is illuminated in the evenings, giving it a magical feel. It is also equipped with an authentic sauna.
Mr Hozumi founded Candeo in 2005. He opened his first hotel in a vacant factory area in the suburbs of Kumamoto City. There are 22 employees working at his most recently opened hotel, Candeo Hotel Utsunomiya. Candeo has always hired staff without any prior experience in the industry and they are given the autonomy to do things their own way. So most of its employees joined the company after working in other industries.
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