According to the Canadian Transportation Agency (CTA), it received 20,978 air travel complaints from April 1 to Oct. 31, 2022.
, told Global News that airlines have to take responsibility for some of the problems plaguing travellers.“They cannot push the envelope so far as to claim everything is a safety issue,” he said.
Click to share quote on Twitter: "They cannot push the envelope so far as to claim everything is a safety issue," he said. Lukács was referring to complaints from passengers who had flights cancelled or delayed due to crew constraints and IT outages. Passengers have told Global News they were denied compensation because the airline said those things were “beyond their control.”
“It doesn’t matter what the airline thinks about a case, it matters what the law says,” Lukács pointed out. Click to share quote on Twitter: "It doesn't matter what the airline thinks about a case, it matters what the law says," Lukács pointed out.The longtime consumer advocate added that all airlines have a “contractual obligation” to get fliers to and from their destination in a reasonable time, regardless of what is going on.
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