A month after a ransomware attack on Dish Network, many customers say they are still having technical issues — and face wait times of up to 15 hours when they call to ask for assistance.
, many customers say they are still having technical issues — and face wait times of up to 15 hours when they call to ask for assistance.
Susan and Chris McClendon of Mableton, Georgia, use Dish to watch TV in their motorhome and only turn on service when they take trips. The McClendons said Dish never informed them that there had been a ransomware attack and they had no idea anything had gone awry until they logged into their app last Friday and couldn’t reactivate service.
The couple finally managed to get their service reactivated in time for their travels this week, but they are already dreading what will happen when they try to turn it off at the end of their trip. Michelle Manning, a Dish customer who lives in the Pittsburgh area, said she has stopped trying to call Dish. She was in the process of canceling her Dish subscription before the outage happened and has tried repeatedly to speak to a representative to find out why she never received a box to send her equipment back.
“FTC investigations are nonpublic so we generally do not comment on whether we are investigating a particular matter,” the agency said in an email.International gangs of cybercriminals routinely attack American businesses and government bodies, either locking up their computers or threatening to leak their files if not paid a ransom in cryptocurrency.
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