Some of the music industry’s biggest artists have pulled out of Canadian shows within days – sometimes hours – of start time, leaving ticket holders who travelled a good distance with flight and hotel bills
Usually, the circumstances have been outside of the performer’s control – ranging from illness to technical hurdles – yet concertgoers who’ve forked out big bucks for a night that doesn’t happen say the sting can linger.
The concert tickets for herself and her daughter cost US$800 in total, while she says a flight and hotel bundle came to another $2,800. The tickets are refundable, but Smith isn’t getting the rest of her expenses back since the cancellation happened on the day of the event. “From a fan perspective, there is a bit of a bad taste in somebody’s mouth with the constant cancellations,” he said.
“I’m certainly sympathetic to people who find the whole experience to be sort of infuriating; one thing consumers don’t like is tremendous uncertainty,” he said. Ticketmaster was slammed in 2020 for changing its policy to no longer offer refunds on postponed concerts. The “hassle” and uncertainty of that experience hasn’t sat well with some consumers and Alper supposed it could impact future ticket tales.
The research found that 25 per cent of Generation X consumers say they are limiting their entertainment activities, compared to 15 per cent of Boomers.
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