Supersonic recently switched to a new debt collection agency, which has contacted numerous former customers of the ISP and threatened legal action if they do not pay outstanding amounts on bills insisted had been settled months or years ago.
Numerous former Supersonic customers are frustrated with the Internet service provider handing them over to debt collectors for accounts they believed were paid up.
Many of these were from users surprised to learn that Supersonic believed they owed them money and had handed them over for debt collection. A second complainant said their account had been closed for more than four years with no outstanding amounts. “I have recently found out that every month since that date, they have been deducting R100 from my account. Last month that amount jumped to R600.”
He explained that a representative of Supersonic had collected names and contact details of individuals in his neighbourhood who would be interested in taking up fibre-to-the-home products after Vumatel started rolling out infrastructure in their area. “The new billing system has given us a view of outstanding transactions from the past and we are working with our customers to resolve these.”
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