Delta Air Lines’ CEO admitted on Monday the airline “probably went too far” in clamping down on its SkyMiles reward program and access to its 50-plus Sky...
Delta Air Lines’ CEO admitted on Monday the airline “probably went too far” in clamping down on its SkyMiles reward program and access to its 50-plus Sky Clubs — and signaled the company plans to relax some restrictions.
The overhaul had many social media users lashing out against the airline. “Personally I’ll have dropped my Delta Reserve Amex by this time next fall because w/o unlimited Sky Club access for $700 / year, it’s time for a change,” one angered user shared on X. “I spend at least $60k a year on the card and now I will not have access to lounges. I was mad you wanted me to pay $50. Now no access? You should be falling over backwards for my loyalty in flights and spend,” one furious user wrote on X. “What a terrible business decision.”
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