Numerous FNB customers have complained that the bank double-deducted their accounts with historical card transactions on Wednesday.
The bank had also failed to communicate with impacted customers through its mobile app, email, or SMS.only posted a generic “copy and paste” response publicly and told several impacted users it had sent them direct messages about the issue.
She said they told her that only a few customers were impacted by the issue and that it was caused by a batch of payment files being incorrectly processed. The liaison advised impacted customers to contact the bank through its Secure Chat feature on the mobile app or banking website.Based on posts on Twitter/X, several customers had still not been refunded or had their account balances corrected by Thursday morning.
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