While the probe is still ongoing, the Information Regulator’s pre-investigation of the issue finds the app inadvertently exposed personal information.
The FNB banking app inadvertently exposed the personal information of home loan applicants to other clients last year.
At the time, FNB acknowledged the security hole and fixed it, but did not disclose the number of people who were impacted. When the nav>>Home feature is utilised by authenticated users , the feature validates whether the user is a customer or FNB employee. Because of this error, if one of the unintended recipients clicked on the nav>>Home feature and proceeded to click on “my applications on behalf of someone else” feature, it would have directed them to a webpage or app page that reveals in-progress home loan applications relating to other FNB home loan customers.
Chris Labuschagne, CEO of Home Structured Lending at FNB, tells ITWeb via e-mail: “FNB became aware of an incident caused by limited access permissions assigned to FNB employees on a function on our app, which were erroneously made available to a limited number of authenticated customers.
Home Loans Information Regulator FNB Data Privacy POPIA Protection Of Personal Information Act Nosipho Zikishe Enforcement Notice
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