The National Consumer Commission (NCC) is investigating FlySafair after the airline admitted to selling more tickets than available on some flights, leaving passengers stranded. The airline defended the practice, citing efforts to keep prices low, but the NCC urges passengers to lodge complaints and FlySafair to cooperate with the investigation.
JOHANNESBURG - Overbooking and overselling practices in the aviation industry are again under the spotlight as the National Consumer Commission probes FlySafair's conduct.
This means some passengers have been left stranded at local airports and given credit to rebook and fly with the same airline on a different flight.
Overbooking Aviation Consumer Rights Flysafair South Africa
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