Ultra-low-cost carrier's Vancouver-based CEO reiterates aim to have 50 planes by 2027.
Ultra-low-cost airline Flair Airlines today announced that it is leasing two new Boeing 737 Max aircraft, upping its fleet to 20 planes, five of which will be based in Vancouver this summer.
Lessor Airborne Capital Ltd. in March suddenly confiscated four of Flair's 22 planes because the airline was behind in lease payments, prompting a wave of flight cancellations and customer complaints. Industry insiders at the time told BIV that they would not fly on Flair because they feared that there would be cancellations or delays.
"The target date [to have 50 planes] has always been 2025," said Jones. "It's going to move now. I think it would be more like 2026 or 2027, just with the slight slowing of the growth this year, but the target remains the same." In all, Flair generated 20.9 complaints for each 100 flights, which was more than the 17.4 complaints per 100 flights that Sunwing generated, and the 16 complaints per 100 flights that Swoop instigated.
He explained that the January through March time period included deep cold spells in Vancouver and across the country and the problems that Flair had with Airborne Capital. A press release from earlier this month, however, said that this team began operations in January, which was the start of a period where customer complaints soared.
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