Five technology trends driving the workplace in 2023 – and beyond

From AI to 5G, experts predict companies will keep investing in innovation despite economic headwinds

We want the latest computers, software and gadgets to make work life easier. However, too much technology can be overwhelming – and nobody likes change for the sake of change.

AI will continue to affect workflow and decision-making across many organizations, says Krista Jones, senior vice-president of venture services at MaRS Discovery District in Toronto. AI advancements will continue redefining the skills workers need at all levels and across industries. Chatbots and avatars are increasingly in use. An example is the popular AI app Lensa, which enables users to generate artistic renderings of themselves. Another is ChatGPT, an integrative language model chatbot developed by the AI research lab OpenAI, which has amassed millions of users since its launch late last year.

While the changes may not be immediately evident for consumers and office workers, Mr. Stewart says the lower latency will boost productivity across sectors such as manufacturing and resources that can benefit from advanced automation. Edge computing puts processing and data storage closer to data sources and results in improved response times and better bandwidth availability.

Many organizations already use smart tech to automate certain customer service tasks, which frees up employees to deal with more complex tasks. Some companies also use smart tech in the hiring process, relying on advanced analytics to narrow down candidate pools, minus potential human bias that can sometimes come into play, or to track the efficacy of different recruitment efforts.

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