Feds testing artificial intelligence in government services
Feds Testing Artificial Intelligence In Public Pensions, Family Benefits, Disability Services: Strategy DocCanadian PressTesting has begun for artificial-intelligence systems that could make it easier to get answers about government benefits and services, an early strategy draft shows.
A small team inside Employment and Social Development Canada is experimenting with ways to simplify navigating one of the largest service organizations in the country, handling public pensions, employment insurance, family benefits and disability supports. The department has a mix of offices, call centres and correspondence centres.
An early draft of the department's artificial-intelligence strategy, obtained by The Canadian Press under access-to-information laws, suggests the risks of chatbots, in particular, include"providing incorrect information to Canadians,""producing incoherent content,""or the reproduction of undesirable behaviour.
"We have a higher standard. We must meet a higher standard. Like it or not, I can decide not to go buy stuff and go . That's not an option with government," Sandy Kyriakatos, the department's chief data officer, said in a recent interview.
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