The strike by federal civil servants could mean passengers who filed complaints with the country's airline regulator could face even longer processing times.
A backlog of complaints on issues ranging from lost luggage to compensation for cancelled flights now sits at nearly 45,000, with a processing time of 18 months per case on average, according to the Canadian Transportation Agency.
Employees at the regulator are among the 155,000-plus members of the Public Service Alliance of Canada that launched a strike Wednesday.Regulatory activities such as the issuing of air licences as well as rulings on air, rail and marine issues will continue,"with possible delays," the regulator said.
The Canadian Transportation Agency did not respond to a request for comment Friday. The website notes that"information provision activities will likely be delayed," which includes general inquiries.
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