Federal agency fines Sunwing for service issues during 2018 ice storm GlobeBusiness
The problems occurred between April 14 and 18 last year. They started in Toronto during an ice storm and then spread to Montreal. Sunwing had about 16,000 passengers on 96 affected flights during the period. About half of the flights were delayed for more than eight hours. Fifteen flights were delayed on the tarmac for more than 90 minutes. The agency also said baggage belonging to several passengers was lost and delayed and some was damaged.
Sunwing in a statement on Monday called the ice storm “unprecendented” and apologized to its customers. The airline said it has taken measures that include new systems to better manage scheduling and communications during disruptions. The CTA addressed 574 complaints. In February, Sunwing said there were “only minimal breaches” of the rules and that the airline had “made every effort” to respond to individual complaints, according to the agency. The agency then heard from 80 passengers, many of which disputed Sunwing’s assertion that the airline had done all it could to rectify the situation.
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