Communications Minister Michelle Rowland has urged for transparency from Optus after confirming a nationwide outrage was triggered a deep core fault issue.
Over 10 million customers and 400,000 businesses have been impacted after Optus’ mobile services went down at 4am AEDT on Wednesday, which wreaked delays across Melbourne’s suburban train network and impacted hospitals across the country.
“I think Optus needs to make sure that they step up and communicate with people because as I understand that this started in the early hours of this morning. We are now at 11 o'clock.”Optus has advised customers who need to call Triple-Zero for emergency services to call from their mobile rather than a fixed-line phone.
“We know from previous experience that when this occurs this is highly detrimental to consumers. It causes a wide degree of anxiety but also does have those economic impacts. “Our systems are actually very stable, we provide great coverage to our customers, and this is a very rare occurrence. And when I have more information about the root cause I will be the first to let our customers know,” Ms Rosmarin told ABC Radio.
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