A Singaporean family of eight could not board a Scoot flight to Macau in June when one of them was found to have a passport that was about to expire in five weeks. Business development manager Lin Jiahui, 39, had booked seats to Macau on the budget carrier for her...
She said: “The counter staff told us that as we bought the tickets as a group, we need to check in as a group.”
Unable to get economy-class seats on the next Scoot flight scheduled to depart at 6am the next day to Hong Kong, Ms Lin paid a total of about $2,100 for seven one-way business-class tickets for the whole family except the toddler. A message sent by Scoot on June 16 to Ms Lin and seen by The Straits Times said: “Please note that the check-in counter closes one hour prior to departure, and all passengers in the same booking need not be present at the check-in counter in order to proceed with the check-in.Scoot’s message sent on June 16 to Ms Lin. PHOTO: LIN JIAHUI
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