Horrified family drive eight hours to discover Scots holiday home is 'burnt out crack den'
A horrified family drove eight hours only to discover that the 'cosy' holiday apartment had gone up in flames and been a 'burnt out' shell for weeks - but was still being advertised on booking.com.
Service technician Samantha claims she immediately contacted the owner of the apartment who said that the property shouldn't have been made available as 'there has been a fire'. Where To Stay, the company that owns the apartment, said they 'deeply regretted the inconvenience caused to the family' and they had thought Booking.com would relocate all of those booked in after the blaze.
"They didn't phone us. I got a refund half an hour later. It's like they don't even care. They just left us there. Samantha said: "We had booking confirmation and they took the money. They looked like beautiful, brand-new apartments. The apartment is described on Booking.com as an 'entire, cosy, modern flat' with free Wi-Fi and a garden. The website claims that the property 'comes with one bedroom, a kitchen with a fridge, oven, flat screen TV, a seating area and one bathroom equipped with a shower'.
"As soon as the fire incident occurred at our property in Kirkcaldy, we immediately contacted Booking.com and asked them to either cancel or relocate all our guests including the family you mentioned. We have had to deal with multiple cancellations this month due to this unfortunate event.
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