Want to go to LAX and act like an out-of-control passenger? Here’s your chance. LAX is looking for 500 people to come to its newest concourse and behave badly.
Now that curbside pickups have been banned, arriving passengers have new choices to make, and understanding LAX-it will be crucial.“We are going to write scenarios to check the processes that happen on a given day,” says L.A. World Airports strategic adviser Robert L. Gilbert. “With 150 to 300 people going through the ... concourse, some will be in wheelchairs, some will be young people racing for the gate, some will be elderly.
The test will be staged to ensure that emergency responders, airline and concessionaire staffers, and equipment workers know how to operate and navigate the $1.6-billion concourse that connects to the Tom Bradley International Terminal by way of a 1,000-foot tunnel. That means knowing what to do if the boarding bridge doesn’t operate properly, or a stalled plane blocks gates for incoming flights, or a passenger falls and breaks his or her leg in the tunnel, or someone’s child gets lost.
Then Gilbert and his team vet applicants for security and look for the right demographic mix — seniors, the disabled, families, etc. — “to make sure we replicate our standard passenger flow.” Tests will take place up to six weeks before the concourse is set to open, a date that hasn’t yet been set.
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