Facebook ‘locked the keys in its car’

Company blames global outage on faulty configuration change

Facebook, Whatsapp and Instagram logos and stock graph are seen displayed in this illustration taken October 4, 2021. Picture: REUTERS/DADO RUVIC

“We want to make clear at this time we believe the root cause of this outage was a faulty configuration change,” Facebook said in the blog.The outage was the second blow to the social media giant in as many days after a whistleblower on Sunday accused the company of repeatedly prioritising profit over clamping down on hate speech and misinformation.

“Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard's Berkman Klein Centre for Internet & Society. Inside a Facebook group for ad buyers, one member wisecracked after service returned that “lots of people searched today ‘how to run Google ads for clients’”. Facebook’s services, including consumer apps such as Instagram, workplace tools it sells to businesses and internal programs, went dark at 4pm GMT.

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