Following a week of South African prepaid meter users panicking to get their electricity meters updated, resulting in a customer death, Eskom has been criticized for not effectively communicating the deadline. Eskom and municipalities across South Africa have been scrambling to get their customers to recode a combined 11 million prepaid meters with the key revision number 2 (KRN 2) update in the past year. The recoding is necessary due to a time-based security mechanism in most meters called the token identifier (TID) running out of range today, November 24th, 2024.
Following a week of South Africa n prepaid meter users panicking to get their electricity meter updated, resulting in the death of a customer, Eskom has been criticised for not effectively communicating the deadline, The City Press Eskom and municipalities across South Africa have been scrambling to get their customers to recode a combined 11 million prepaid meters with the key revision number 2 update in the past year.
Despite having a decade to perform the update, Eskom only started preparing meters for KRN rollover — what it has dubbed as “precoding” — about a year and three months before the deadline. However, this has not been the case as South Africans have been standing in long queues similar to those during election time, with no choice but to wait it out.
To be clear — meters still on KRN 1 would be unable to accept electricity vouchers from 20:15 tonight. However, it will be possible to still perform the update to KRN 2 after the deadline.This is why one 67-year-old woman in the queue at the Diepkloof service centre in Soweto told The City Press that she had been queuing since 11 p.m. the night before, sleeping on her chair to keep her spot in line.
This could be because they are buying vouchers from so-called “ghost vendors” or because their meter is bypassed.“Current zero buyers with active meters have been granted an extension to update their meters to be KRN2 compliant beyond the 24 November 2024 deadline,” Eskom said.
Eskom Prepaid Meters KRN 2 Update Deadline Panic Communication Electricity Security South Africa
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