The energy regulator has revealed that the vast majority of the country's energy suppliers have been told to make improvements in how they handle customers struggling to pay their bills
It also cited a lack of help given to those needing crucial payment plans, while others had a"non-existent" policy relating to struggling customers.British Gas, the UK's largest supplier, was the only firm found to be in compliance with Ofgem's rules
"We will now work with companies on where they can improve, and I all urge all suppliers to step up to the challenge.", which will set a cap on wholesale charges, comes into effect on 1 October.Energy costs 'borne collectively'
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