Elon Musk Working To Improve Tesla Service, Says Customers Should Be Paid For Rescheduled Appointments | Carscoops carscoops
Musk quickly replied and said it is customers who should receive $100 should service appointments be changed like this.
“You’re right, we should credit Tesla owners $100 if we change appointments with less than 24 hours notice,” he wrote. “Should be reciprocal.”added that he is working on improving the service experience. He also said that Tesla North America aims to provide same-hour service for more than 50 percent of complaints. Musk revealed in July that the car manufacturer was “applying Formula 1 pit crew techniques” to make this possible.
A user on Twitter added that Tesla Service needs to improve its focus on the quality of repairs and customer service, noting that it isn’t uncommon for vehicles to be returned with damage that wasn’t there prior.
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