The restaurant reservation platform lost track of the database when it migrated to its current online platform in 2018.
Names, emails, telephone numbers, encrypted passwords, Facebook ID numbers and tokens – which allowed access to users’ Facebook and eatigo accounts – were affected in the data breach.
The same post in the forum listed for sale personal information from 1.1 million RedMart accounts. The grocery delivery service, which is owned by e-commerce platform Lazada,According to the post, the eatigo accounts affected were in Singapore, Hong Kong and Thailand. The company kept the database to support the migration of data to the new platform, but it transitioned to a new engineering team and did not conduct a proper handover, which meant the team did not know about the database.
During this period, the database was accessible from the Internet. Anyone who had the requisite credentials could access it too, but no eatigo employees had these credentials or knew about the database. Organisations with substantial personal data assets must maintain an accurate and up-to-date personal data asset inventory, which will ensure they know what their assets are even with staff turnovers, Mr Yeong said.
“If, as is possible in this case, the organisation did not have the information or needed more time to recover the information, honesty is the best policy,” he added.
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