The current average processing time for new PIP claims is 18 weeks
The Department for Work and Pensions has shared that it has reduced the processing time for new claims for Personal Independence Payment from 26 weeks in August 2021 to 18 weeks at the end of August 2022. While that may provide little comfort for anyone considering making a new claim for the benefit, or those already on the ‘customer journey’, it’s worth bearing in mind that successful claims are backdated to the point of application.
A successful claim for PIP is worth between £24.45 and £156.90 each week. As the benefit is paid every four weeks, this means people with a long-term illness, disability, mental or physical health condition could receive regular payments of between £97.80 and £627.60. “Reducing customer journey times for PIP claimants is a priority for the Department and we are working constantly to make improvements to our service, including using a blend of phone, video and face-to-face assessments, increasing case manager and assessment provider health professional resource and prioritising new claims, whilst safeguarding the continuity of existing awards to ensure they do not go out of payment.
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